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Increasing Human Efficiency in Business, a contribution to the psychology of business by Walter Dill Scott
page 40 of 335 (11%)
is able to master technic and methods in the
shortest possible time. The psychological
moment for such instruction, of course, is the
first day or the first week. New men learn
much more readily than those who have become
habituated to certain methods or tasks;
not having had time or opportunity to experi-


ment and learn wrong methods, they have
nothing to unlearn in acquiring the right.
They fall into line at once and adopt the stride
and the manner of work approved by the
house.

This is the specific process by which the
most advanced industrial organizations develop
machine hands and initiate skilled mechanics
into house methods and requirements.
It has been largely used by public service
corporations--street-car motormen and conductors,
for instance, learning their duties
almost entirely by observation of experienced
men either in formal schools or on cars in
actual operation. Many large commercial
houses give new employees regular courses in
company methods before intrusting work to
them; the instructor is some highly efficient
specialist, who shows the beginner _*how_ to get
output and quality with the least expenditure
of time and energy. The same method has

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