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Increasing Human Efficiency in Business, a contribution to the psychology of business by Walter Dill Scott
page 82 of 335 (24%)
factories and stores employing many women
this understudy to the manager is usually a
woman, who is given plenary authority in the
handling of her charges, in reviewing disputes
with foremen, and in finding the right position
for the misplaced worker. Whether man
or woman, this representative of the manager
hears all grievances, reviews all discharges,
reductions, and the like, and makes sure that
the employee receives a little more than absolute
justice.

Many successful merchants and manufacturers,
however, disdain agents and intermediaries
in this relation and are always ac-


cessible to every man in their organizations;
holding that, since the coperation of employees
is the most important single element in
business, the time given to securing it is time
well spent.

Even though human sympathy may well
be regarded as the most important consideration
in increasing loyalty, it is not sufficient
in and of itself. The most patriotic citizens
are those who have, served the state. They
are made loyal by the very act of service.
They have assumed the responsibility of promoting
the welfare of the state, and their

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