say) stupid and negative things, and though better than nothing, as a
rule merely postpone evil or change symptoms. No one can ever really
arbitrate for any one else either in industry or marriage except for a
moment. The trouble lies deep down inside the people who keep needing
arbitration. As long as these people are still there, and as long as
incompetent employers or employees are there, there is bound to be
trouble.

Turning out incompetent employers and incompetent labourers is the only
way. We are getting rid of them as rapidly as possible. All business in
the last resort turns on brains for being human and understanding
people. Business, as people say, is partly business and business is
partly economics, but more than anything else, in modern times, business
is psychology.

Success is the science of being believed in. Incompetent employers and
incompetent labourers are already being turned out, and are bound to be
turned out implacably more and more, by the competitive nature of modern
business. Under present conditions, if we have in each industry one
single competent employing firm, with brains for being fair and brains
for being far-sighted, and for being thoughtful of others--in short,
with brains for being believed in--the control of that industry soon
falls into their hands. People who use force instead of brains are
second-rate, are out of the spirit of the times, and are going by. And
this seems to be the spirit, too, which is to govern the more efficient
Labour Unions as well as the more efficient Trusts.

If it were possible to collect the names in England and America of the
men in each industry where brains were being personally believed in, we
would have a list of the leaders of England and America for the next