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Shop Management by Frederick Winslow Taylor
page 17 of 159 (10%)
are made to work harder for the same old pay.

Under the best day work of the ordinary type, when accurate records are
kept of the amount of work done by each man and of his efficiency, and
when each man's wages are raised as he improves, and those who fail to
rise to a certain standard are discharged and a fresh supply of
carefully selected men are given work in their places, both the natural
loafing and systematic soldiering can be largely broken up. This can be
done, however, only when the men are thoroughly convinced that there is
no intention of establishing piece work even in the remote future, and
it is next to impossible to make men believe this when the work is of
such a nature that they believe piece work to be practicable. In most
cases their fear of making a record which will be used as a basis for
piece work will cause them to soldier as much as they dare.

It is, however, under piece work that the art of systematic soldiering
is thoroughly developed. After a workman has had the price per piece of
the work he is doing lowered two or three times as a result of his
having worked harder and increased his output, he is likely to entirely
lose sight of his employer's side of the case and to become imbued with
a grim determination to have no more cuts if soldiering can prevent it.
Unfortunately for the character of the workman, soldiering involves a
deliberate attempt to mislead and deceive his employer, and thus upright
and straight-forward workmen are compelled to become more or less
hypocritical. The employer is soon looked upon as an antagonist, if not
as an enemy, and the mutual confidence which should exist between a
leader and his men, the enthusiasm, the feeling that they are all
working for the same end and will share in the results, is entirely
lacking.

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