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Shop Management by Frederick Winslow Taylor
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component companies of the trusts was developed and built up largely
through the energies and especial ability of some one or two men who
were the master spirits in directing its growth. As a rule, this leader
rose from a more or less humble position in one of the departments, say
in the commercial or the manufacturing department, until he became the
head of his particular section. Having shown especial ability in his
line, he was for that reason made manager of the whole establishment.

In examining the organization of works of this class, it will frequently
be found that the management of the particular department in which this
master spirit has grown up towers to a high point of excellence, his
success having been due to a thorough knowledge of all of the smallest
requirements of his section, obtained through personal contact, and the
gradual training of the men under him to their maximum efficiency.

The remaining departments, in which this man has had but little personal
experience, will often present equally glaring examples of inefficiency.
And this, mainly because management is not yet looked upon as an art,
with laws as exact, and as clearly defined, for instance, as the
fundamental principles of engineering, which demand long and careful
thought and study. Management is still looked upon as a question of men,
the old view being that if you have the right man the methods can be
safely left to him.

The following, while rather an extreme case, may still be considered as
a fairly typical illustration of the unevenness of management. It became
desirable to combine two rival manufactories of chemicals. The great
obstacle to this combination, however, and one which for several years
had proved insurmountable was that the two men, each of whom occupied
the position of owner and manager of his company, thoroughly despised
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