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Shop Management by Frederick Winslow Taylor
page 64 of 159 (40%)
of work were shortened from 10 1/2 per day, first to 9 1/2, and later to
8 1/2; a Saturday half holiday being given them even with the shorter
hours. Two recesses of ten minutes each were given them, in the middle
of the morning and afternoon, during which they were expected to leave
their seats, and were allowed to talk.

The shorter hours and improved conditions made it possible for the girls
to really work steadily, instead of pretending to do so. Piece work was
then introduced, a differential rate being paid, not for an increase in
output, but for greater accuracy in the inspection; the lots inspected
by the over-inspectors forming the basis for the payment of the
differential. The work of each girl was measured every hour, and they
were all informed whether they were keeping up with their tasks, or how
far they had fallen short and an assistant was sent by the foreman to
encourage those who were falling behind, and help them to catch up.

The principle of measuring the performance of each workman against a
standard at frequent intervals, of keeping them informed as to their
progress, and of sending an assistant to help those who were falling
down, was carried out throughout the works, and proved to be most
useful.

The final results of the improved system in the inspecting department
were as follows:

(a) Thirty-five girls did the work formerly done by one hundred and
twenty.

(b) The girls averaged from $6.50 to $9.00 per week instead of $3.50 to
$4.50, as formerly.
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