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Shop Management by Frederick Winslow Taylor
page 90 of 159 (56%)
give trouble, thus preventing breakdowns and delays. One tickler can be
used for the entire works and is preferable to a number of individual
ticklers. Each man can remind himself of his various small routine
duties to be performed either daily or weekly, etc., and which might be
otherwise overlooked, by sending small reminders, written on slips of
paper, to be placed in the tickler and returned to him at the proper
time. Both the tickler and a thoroughly systematized messenger service
should be immediately adjacent to this man in the planning room, if not
directly under his management.

The proper execution of this function of the planning room will relieve
the superintendent of some of the most vexatious and time-consuming of
his duties, and at the same time the work will be done more thoroughly
and cheaper than if he does it himself. By the adoption of standards and
the use of instruction cards for overhauling machinery, etc., and the
use of a tickler as above described, the writer reduced the repair force
of the Midvale Steel Works to one-third its size while he was in the
position of master mechanic. There was no planning department, however,
in the works at that time.

(l) MESSENGER SYSTEM AND POST OFFICE DELIVERY.

The messenger system should be thoroughly organized and records kept
showing which of the boys are the most efficient. This should afford one
of the best opportunities for selecting boys fit to be taught trades, as
apprentices or otherwise. There should be a regular half hourly post
office delivery system for collecting and distributing routine reports
and records and messages in no especial hurry throughout the works.

(m) EMPLOYMENT BUREAU.
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