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Shop Management by Frederick Winslow Taylor
page 92 of 159 (57%)
property or work spoiled.

(p) RUSH ORDER DEPARTMENT.

Hurrying through parts which have been spoiled or have developed
defects, and also special repair orders for customers, should receive
the attention of one man.

(q) IMPROVEMENT OF SYSTEM OR PLANT.

One man should be especially charged with the work of improvement in the
system and in the running of the plant.

The type of organization described in the foregoing paragraphs has such
an appearance of complication and there are so many new positions
outlined in the planning room which do not exist even in a well managed
establishment of the old school, that it seems desirable to again call
attention to the fact that, with the exception of the study of unit
times and one or two minor functions, each item of work which is
performed in the planning room with the superficial appearance of great
complication must also be performed by the workmen in the shop under the
old type of management, with its single cheap foreman and the appearance
of great simplicity. In the first case, however, the work is done by an
especially trained body of men who work together like a smoothly running
machine, and in the second by a much larger number of men very poorly
trained and ill-fitted for this work, and each of whom while doing it is
taken away from some other job for which he is well trained. The work
which is now done by one sewing machine, intricate in its appearance,
was formerly done by a number of women with no apparatus beyond a simple
needle and thread.
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