only results in indigestion.

The assimilating capacity of an industrial organization can be
greatly increased by any scheme that awakens an interest. The
controlling policies should include advance in efficiency and
generally in the quality of work turned out, but this advance
should not involve a break in the output. It mould be based on a
knowledge of the whole business. In other words, it should not
only pay in the long run, but if possible it should pay from the
moment it goes into effect.

We have said that all changes should be of the digestible kind,
and the feeding process should not be a stuffing process; that the
ingestion should not exceed the digestion. We have also briefly
mentioned the importance of keeping the digestion tuned up to the
best speed by having the organization in a condition to most
readily take in changes.

That we must make some allowance for inertia of thought and habit
in all mortals goes without saying, but the exact amount to be
allowed is very difficult to estimate.

Successful management depends on the degree with which a man can
estimate the receptivity of other beings with whom he deals. This
knowledge of receptivity should include the thought and action of
men all the way from the unskilled worker to the directors, and
also that of all men in other organizations in any way affected by
his organization.

Just as food is more digestible if agreeable to the palate, so