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Increasing Human Efficiency in Business, a contribution to the psychology of business by Walter Dill Scott
page 46 of 335 (13%)
Great Lakes were doubling, trebling, and even
further increasing. Hardly a month passed
without a new high mark and a shift in possession
of the leadership.

To this remarkable increase in efficiency
William R. Jones--``Captain Bill'' Jones as
he was familiarly known--contributed more
than any other operating man. He was a
genius among executives as well as an inventor



of resource and initiative--a natural leader
and handler of men. When he was asked by
the British Iron and Steel Institute in 1881,
to explain the reasons for the amazing development
in the United States, he attributed it to
organization spirit of the workmen and the
rivalry among the various mills.

``So long as the record made by a mill
stands first,'' he wrote, ``its workmen are
content to labor at a moderate rate. But let
it be known that some other establishment
has beaten that record and there is no content
until the rival's record is eclipsed.''

_It was on this idea of competition for
efficiency--of production as a game and achievement
as a goal--that the wonderful growth of

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