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Psychology and Industrial Efficiency by Hugo Münsterberg
page 58 of 227 (25%)
such ship officers as would not be able to face an unexpected suddenly
occurring complication. The director of the company wrote to me that
in his experience the real danger for the great ships lies in the
mental dispositions of the officers. They all know exactly what is to
be done in every situation, but there are too many who do not react in
the appropriate way when an unexpected combination of factors suddenly
confronts them, such as the quick approach of a ship in the fog. He
claimed that two different types ought to be excluded. There are ship
officers who know the requirements excellently, but who are almost
paralyzed when the dangerous conditions suddenly threaten. Their
ability for action is inhibited. In one moment they want to act under
the stimulus of one impression, but before the impulse is realized,
some other perhaps rather indifferent impression forces itself on
their minds and suggests the counteraction, and in this way they
vacillate and remain inactive until it is too late to give the right
order or to press the right button. The other type feels only the
necessity for rapid action, and under the pressure of greatest haste,
without clear thought, they jump to the first decision which rushes
to their minds. Without carefully considering the conditions really
given, they explode in an action which they would never have chosen in
a state of quiet deliberation. They react on any accidental
circumstance, just as at a fire men sometimes carry out and save the
most useless parts of their belongings. Of course, beside these two
types, there is the third type, the desirable one, the men who in the
unexpected situation quickly review the totality of the factors in
their relative importance and with almost instinctive certainty
immediately come to the same decision to which they would have arrived
after quiet thought. The director of the company insisted that it
would be of highest importance for the ship service to discriminate
these three types of human beings, and to make sure that there stand
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