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The Psychology of Management - The Function of the Mind in Determining, Teaching and Installing Methods of Least Waste by L. M. Gilbreth
page 34 of 356 (09%)
the work demanded_, and if the foreman was overworked or lazy,
allowed to take practically their own time to do the work. If, on
the other hand, the foreman was a "good driver," the men might be
pushed to their utmost limit of their individual undirected speed,
regardless of their welfare.

LITTLE INDIVIDUAL TEACHING UNDER TRADITIONAL MANAGEMENT.--Not
having a clear idea either of the present fitness and the future
possibilities of the worker, or the requirements of the work, no
intelligent attempt could be made at efficient individual teaching.
What teaching was done was in the form of directions for all,
concerning the work in general, the directions being given by an
overworked foreman, the holding of whose position often depended
more upon whether his employer made money than upon the way his men
were taught, or worked.

SELDOM AN INDIVIDUAL REWARD UNDER TRADITIONAL MANAGEMENT.--As a
typical example of disregard of individuality, the worker in the
household may be cited, and especially the "general housework girl."
Selected with no knowledge of her capabilities, and with little or
no scientific or even systematized knowledge of the work that she is
expected to do, there is little or no thought of a prescribed and
definite task, no teaching specially adapted to the individual needs
of the taught, and no reward in proportion to efficiency.

CAUSE OF THESE LACKS UNDER TRADITIONAL MANAGEMENT.--The fault
lies not in any desire of the managers to do poor or wasteful work,
or to treat their workers unfairly,--but in a lack of knowledge and
of accurate methods for obtaining, conserving and transmitting
knowledge. Under Traditional Management no one individual knows
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