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The Psychology of Management - The Function of the Mind in Determining, Teaching and Installing Methods of Least Waste by L. M. Gilbreth
page 47 of 356 (13%)
and the talking machine records. This same feeling, minus the glow
of enthusiasm that at least attends the actor during the work, is
present in more or less degree in the mind of the worker.

RECORDS MAKE WORK SEEM WORTH WHILE.--With the feeling that his
work is recorded comes the feeling that the work is really worth
while, for even if the work itself does not last, the records of it
are such as can go on.

RECORDS GIVE INDIVIDUALS A FEELING OF PERMANENCE.--With recorded
individual output comes also the feeling of permanence, of credit
for good performance. This desire for permanence shows itself all
through the work of men in Traditional Management, for example--in
the stone cutter's art where the man who had successfully dressed
the stone from the rough block was delighted to put his own
individual mark on it, even though he knew that that mark probably
would seldom, if ever, be noticed again by anyone after the stone
was set in the wall. It is an underlying trait of the human mind
to desire this permanence of record of successful effort, and
fulfilling and utilizing this desire is a great gain of Scientific
Management.

MENTAL DEVELOPMENT OF WORKER THROUGH RECORDS.--It is not only
for his satisfaction that the worker should see his records and
realize that his work has permanence, but also for comparison of his
work not only with his own record, but with the work of others. The
value of these comparisons, not only to the management but to the
worker himself, must not be underestimated. The worker gains mental
development and physical skill by studying these comparisons.

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