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Book of Etiquette, Volume 2 by Lillian Eichler Watson
page 17 of 151 (11%)
be avoided by servants.

The servant should remember that whether she be maid or mistress, she can
be _cultured_. The well-bred, well-trained maid is never sullen or
perverse. Nor is her manner servile or haughty. She is respectful to
her employers, but she does not cringe. She does her duties carefully,
conscientiously and thoroughly, and she carries out the commands of her
mistress without question. If, however, a maid thinks that a certain
task could be done much more quickly and satisfactorily in another way,
she may suggest it to her mistress and request her permission to do it in
that way. If she is reprimanded for a mistake, she should not become
rude or angry, but remain calm and answer quietly. It will not be long
before her mistress, if she is the right sort of mistress, recognizes her
superior qualities, her good manners and conscientious work, and will
respond by treating her in like manner.

Undue familiarity from the maid is not to be countenanced. But many
times a certain understanding friendliness develops between a "faithful
maid and a kind and courteous mistress." a friendship in which rigid
class distinctions are not sufficient to form a barrier.

Let those of us who are servants remember that it is only in helping
others that true happiness is found, and that the world is quick to
recognize and reward true, loyal, sincere service.


HOW TO ADDRESS SERVANTS

Household servants are usually addressed by their first names. It is
indeed bad form to address a servant by some abbreviated nickname, such
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