Business Correspondence by Anonymous
page 60 of 354 (16%)
page 60 of 354 (16%)
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is up to you to prove your case.
Good business letter, consciously or unconsciously usually contains four elements: description, explanation, argument and persuasion. These factors may pass under different names, but they are present and most correspondents will include two other elements--inducement and clincher. In this chapter we will consider description, explanation and argument as the vehicles one may use in carrying his message to the reader. An essential part of all sales letters is a clear description of the article or goods--give the prospect a graphic idea of how the thing you are trying to sell him looks, and this description should follow closely after the interest-getting introduction. To describe an article graphically one has got to know it thoroughly: the material of which it is made; the processes of manufacture; how it is sold and shipped--every detail about it. There are two extremes to which correspondents frequently go. One makes the description too technical, using language and terms that are only partially understood by the reader. He does not appreciate that the man to whom he is writing may not understand the technical or colloquial language that is so familiar to everyone in the house. For instance, if a man wants to install an electric fan in his office, it would be the height of folly to write him a letter filled with technical descriptions about the quality of the fan, the magnetic density of the iron that is used, the quality of the |
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